Banks
• REPUBLIC
• More banks coming soon for 2010!
TRX is closing at 11:30 cst for Labor Day weekend, you still can purchase or renew
your membership online by pressing the buy now buttons below.
Thank you and have a safe holiday. TRX Management
Due to the weather situation in Middle Tennessee, TRX has closed down for the rest of the day.
Please check back with us on Monday 12th, 2009
TRX Webinars - To log in to the webinar:
Go to trxalliance.com/webinar approximately five minutes before the scheduled start time. Monday - Friday: 10am - General for New Users, 2pm Intro to TRX Pro for TW Users Click on the “Join” link beside the webinar you are attending. Log in using your Name, Email Address, and “trxpro” (without the quotes) as the password.
Customer Testimonials
You've been a great company to work with, and my tax season has gone off without a hitch.
Thanks again, Jan J
I wish to take this opportunity to express my gratitude for the courtesies and support I've received since investing in TRX. From day one when I purchased the 2009 TRX Pro software from Nathaly Diaz, 2010 TRX Pro from Kimberly Adams and very special support staff member, Mallory Mapes, who has been instrumental in assisting me …… thank you one and all.
TRX-Pro software has been a tremendous asset in my tax preparation practice. It is by far one of the most comprehensive and complete tax software programs I have had the pleasure to utilize in the last 20 years. Many of my clientele are happier when receiving their copies of 2009 tax returns in Spanish. I look forward to a long and prosperous relationship with TRX. I am enjoying my TRX software! Success to TRX.
Johnny R
Our experience with TRX has been terrific this year! I'm sure we will continue our relationship for next year too! YOU in particular deserve a big pat on the back for all your work, Rena and I really appreciate all your help with us, we know you've been busy and have had a lot on your plate at times.
Sincerely, David H.
Hi,
“I'm a new customer after using ATX tax software for years, (they got to expensive). ……….Lindsey… helped me with a conversion from 2008 ATX files to 2008 TRX efficiently and quickly. ……... Give her a raise.”
Thanks, Dick M (Colorado)
Hey Yolanda
“ Issue has been resolved…. I've actually printed several checks. I would like to commend you very much for your professionalism and dedication.. You return calls and answered emails. You reassured me when we were going through the bank fees issue. Thank you so much keep up the good work.”
Brian N (Texas)
Grant,
“I am writing you this email to let you know about the performance of one of your employees. I am a new customer this year to TRX. I have used Pro Series for the past 10 years. When faced with the opportunity of a new software that would save my business several thousand dollars each year, I looked at economics as well as the software performance……. I want you as her boss to know that I, the customer, appreciate her dedication and determination in finding a resolve for me………… As it is, because of her and her willingness to go above and beyond to make me, the customer, happy, I will remain a customer of TRX for many years to come ……..But customer service is one of the most important things a company can have and you have a very valuable employee there….. ……………… Most times, the CSR is a representative of her management, therefore that speaks highly of you and your willingness to allow your CSR's to support the customer……Customer satisfaction is the number one issue with me as a business owner and I expect it from my vendors…”
Lorrinda K (Georgia)
Grant,
“I don't know if I have the spelling correct or not, but I must commend the work of Bennie S. I had been struggling with a fix for Taxwise and Windows 7 ……………. I happened to get Bennie on the line. ………………….. Bennie was able to immediately understand my problem and very quickly was able to correct it. He was very professional on the phone and very quick in correcting the problem through PC share. …..My tax season just got a nice shot in the arm thanks to his efforts.”
Paul T. (New York)
Grant,
“I am writing you this email to let you know about the performance of one of your employees. I am a new customer this year to TRX. I have used Pro Series for the past 10 years. When faced with the opportunity of a new software that would save my business several thousand dollars each year, I looked at economics as well as the software performance……. I want you as her boss to know that I, the customer, appreciate her dedication and determination in finding a resolve for me………… As it is, because of her and her willingness to go above and beyond to make me, the customer, happy, I will remain a customer of TRX for many years to come ……..But customer service is one of the most important things a company can have and you have a very valuable employee there….. ……………… Most times, the CSR is a representative of her management, therefore that speaks highly of you and your willingness to allow your CSR's to support the customer……Customer satisfaction is the number one issue with me as a business owner and I expect it from my vendors…”
“I don't know if I have the spelling correct or not, but I must commend the work of Bennie S. I had been struggling with a fix for Taxwise and Windows 7 ……………. I happened to get Bennie on the line. ………………….. Bennie was able to immediately understand my problem and very quickly was able to correct it. He was very professional on the phone and very quick in correcting the problem through PC share. …..My tax season just got a nice shot in the arm thanks to his efforts.”
Dear Grant;
“ I am writing you to tell you how much Latasha has assisted me resolving problems ………………All of your staff are very eager to help and are very courteous, but Latasha is the best. Please congratulate her for me.”
Philip H (California)
“ I am writing you to tell you how much Latasha has assisted me resolving problems ………………All of your staff are very eager to help and are very courteous, but Latasha is the best. Please congratulate her for me.”
Mr Grant,
“Ms. Berry helped me out tremendously, she was and is very helpful and informative. She knows her job.”
Tyrone T (Georgia)
“Ms. Berry helped me out tremendously, she was and is very helpful and informative. She knows her job.”
Chad,
“I am writing to let you know how Rebecca B. helped me with a problem, with E-filing a return today. My client's return was rejected, and I didn't know how to resend the return. I contacted TRX and when Rebecca came on the line, I described my problem.
She asked me, if we could do a screen share and I said, "no problem". Rebecca got into my computer, saw my issue and fixed it right away. She was knowledgeable, friendly, accurate and fast! It was my pleasure working with Rebecca, and I hope that if I have another problem and I able to work with her again.
Have a great day!”
Kathy K (Ohio)
“I am writing to let you know how Rebecca B. helped me with a problem, with E-filing a return today. My client's return was rejected, and I didn't know how to resend the return. I contacted TRX and when Rebecca came on the line, I described my problem.
She asked me, if we could do a screen share and I said, "no problem". Rebecca got into my computer, saw my issue and fixed it right away. She was knowledgeable, friendly, accurate and fast! It was my pleasure working with Rebecca, and I hope that if I have another problem and I able to work with her again.
Have a great day!”
“I just wanted to drop you a little note to let you know how helpful Lindsey has been. We had a lot of problems starting with this program, and Lindsey knew what to do to resolve them. I was so please to have worked through them with her. She is very a nice person and knowledgeable. Thank you for having her on your staff.”
Very Pleased!
Barbara N (Illinois)
Good Day Grant
“I am writing to commend Ms Monce on her excellent customer service. Last Friday I called because I had a problem printing a tax return. I was a bit rude because I was experiencing some personal problems. Despite my being rude, Ms Monce was very kind and handled the call in a very professional manner. I was very satisfied with the help she provided. I did apologize for my rudeness and suggested that she gave me her supervisor's name so that I could tell you the fine job that she is doing.” Thank you and have great year.
Perry W (North Carolina)
“I am writing to commend Ms Monce on her excellent customer service. Last Friday I called because I had a problem printing a tax return. I was a bit rude because I was experiencing some personal problems. Despite my being rude, Ms Monce was very kind and handled the call in a very professional manner. I was very satisfied with the help she provided. I did apologize for my rudeness and suggested that she gave me her supervisor's name so that I could tell you the fine job that she is doing.” Thank you and have great year.
“Rebecca has been there for every problem I've ever had and she has done a wonderful job each and every time!! She is great at her job!! you should have 100 more of her in the office.”
Anthony P
“Just wanted to let you know how pleased I am with the assistance provided to me by Lindsey of your support staff. She was really professional, warm and extremely helpful to me today 2/1/10, and I would appreciate your passing this on to her.” Again..... Thank you, Lindsey.
Egon C (Florida)
“Have had the pleasure of working with three different staff persons today. First one cleared up the easy problem then told me she was not qualified to deal with my 2007 problem. She was to try to find me someone and get back with me. We were on a chat room because she did not want to keep me on the phone. ……………Thank goodness I got a hold of Rachel C. Every time she has gone the extra mile to try to make my life on this end easier. She took charge of the problem and made sure it was fixed ……….. She is definitely a 100+ on your team staff that cares about your customers. Thank you for having her.”
Glen M (Missouri)
Hi Rachael,
“I have not sent thru any e-file yet, but I do have one or two to do. Thankyou for your help on this matter. I had a feeling it had to do with my e-file information. Have a great day....Thanks again!!”
Joyce G (California)
Labor Day Special
Get the Premium package now
online for Only $499.99 +s&h
We still have our Pro Membership package offered at $299 plus shipping and handling, and we are extending this offer. The $299 Pro Membership package includes FREE unlimited E-filing for all federal and all 50 states, and all corporate forms for paper file.
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